Emotional intelligence (Emotional quotient or EQ) in HRM

 

Emotional intelligence 

(Emotional quotient or EQ) in HRM 

📌 What is Emotional intelligence (EQ)?

Emotional intelligence is the ability to perceive and express emotion, assimilate emotion in thought, understand and reason with emotion, and regulate emotion in the self and others (Mayer et al, 2000).

According to Golemen (2005), he explains five components of emotional intelligence,

• Awareness of emotions and noticing them as they occur
• Handling emotions with poise and demonstrating the ability to self-soothe and overcome obstacles
• Self-motivation and harnessing emotions to achieve high performance
• Empathy towards others and the capacity to relate to their feelings
• Social competence in social interactions and leadership positions– necessary for healthy interpersonal relationships

📌 What is emotional intelligence in HR Leadership

Emotional intelligence touches upon every aspect of human life, enabling people to function with confidence, resilience, motivation, and empathy. HR leaders rely on emotional intelligence to lead, manage, and collaborate with employees, while managers need emotional intelligence to inspire engagement, motivation, retention, and productivity. 

Emotional intelligence is the backbone of a healthy work environment, allowing employees to:

• Create healthy relationships 
• Grow and improve 
• Collaborate and communicate effectively 
• Achieve goals

📌 How we can boost emotional intelligence in our workspace 

Especially, HR leaders can influence to use of emotional intelligence in their workspace by incorporating these constructive practices:

💢Lead by example.

💢Train workplace leaders to hone their EQ.

💢Focus on mental health.

💢Nurture employees’ innate characteristics.

📌 Conclusion: 

Building a workforce of sound employees and managers who appreciate their self-worth and that of others contributes to positivity in the workplace. Emotional intelligence lays the groundwork for employees to flourish and build strong interpersonal relationships, empowering them to create a more meaningful and happier work culture. 

References:

Mayer, J. D., Salovey, P., & Caruso, D. R. (2000). Models of emotional intelligence. In R. J. Sternberg (Ed.), Handbook of intelligence (pp. 396–420). New York, NY: Cambridge University Press.

Goleman, D. (2005). Emotional intelligence (10th-anniversary ed.). New York, NY: Bantam.

Bob Inc Blog (2021) What is emotional intelligence in HR?. [blog entry]. Bob Inc. Available from https://www.hibob.com/hr-glossary/hr-emotional-intelligence// [Accessed 10 December 2021].